- Our software does not allow us to make manual adjustments to finalized purchases. All orders will be processed and shipped as originally placed.
- Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
- Jocafs is not responsible for unfortunate events such as misplaced, damaged, lost, or stolen packages, during the time of transit. Under all circumstances, DHL / UPS is responsible for any of all mail pieces that undergo DHL / UPS delivery services. We will do our best to assist all customers regarding missing packages.
- All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once DHL/ UPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with DHL / UPS.
- Filing a claim does not guarantee DHL / UPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.
- Orders are shipped to the provided shipping address listed under customer’s account.
- Jocafs is not responsible for packages delivered to mistyped or invalid address.
- All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
- Customer’s funds will be transferred to store credit.
- Customer’s are responsible for any additional postage fees for orders that need to be re-shipped due to invalid addresses.
- Additional shipping fees may be applied if incorrect shipping information was entered at checkout. You will have 24 hours to make any minor size or address changes to this order free of charge. Make sure you call or write into customer service within this time frame.
- Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.
- Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
- International shipping expected delivery dates varies depending on the location.
- Orders are generally received within 5-10 business days.
- Shipping dates may vary during holiday season, depending on volume of mail experience through postal service.
- All customers through Klarna have 14 days to regret their buying. The 14 days starts from the day you buy the product. We refund the amount back to you within 14 days after your cancellation. The product you wish to return must be returned to us within 14 days after you’re cancellation. The product must be in the same condition as when you received it. All costs related to the return will happen on your own account. We do not accept returns on custom orders.
- If a product in your order is out of stock, you will automatically be refunded for the purchase price of that item(taxes included).
- All returns/exchanges must contain the Return Authorization (RA) number, which must be requested within 15 days of receiving your shipment.
- Any packages arriving with an RA number written on the outside will be returned to the sender.
- You will be responsible for paying postage on any returns/exchanges. If you request an exchange, we will waive the Standard Shipping fee on your new order. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
- Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
- Gift Cards are non-refundable.
- Store credits are issued with a code that will be emailed to your email address associated with the order.
- We are not able to accept returns for Jocafs products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from.
- All items purchased through our website must be returned or exchanged directly through Jocafs.com Outside retailers will not accept products that were not purchased at their location.